Find answers to common questions, or reach out to us directly. We're here to help with anything Verizon-related.
Visit any of our 4 locations with your current phone. We'll help you pick a plan, transfer your number, set up your new device, and cancel your old service — all in one visit. The process typically takes 30-60 minutes.
Yes. We'll port your existing number to Verizon during your visit. Just bring your current account info and don't cancel your current service until the port is complete — we handle everything.
Most switches take 30-60 minutes. Number ports from major carriers usually complete within minutes. Some smaller carriers may take up to 24 hours.
Reliance Wireless operates on Verizon's 5G Ultra Wideband network — America's most reliable. Visit any of our 4 locations to learn more.
You can pay online at verizon.com, through the My Verizon app, by calling #PMT from your Verizon phone, or in person at any of our store locations. We recommend setting up Auto Pay for a monthly discount.
Auto Pay automatically charges your credit card or bank account each month. It saves you $10/month per line on most Verizon plans. We can set it up during your store visit.
Yes, you can change your plan anytime. Visit any of our stores or make changes through the My Verizon app. There are no change fees.
Flex Upgrade lets you upgrade your phone after 30 days of device payments. Available with Simplicity Plus and Simplicity Pro plans. Ask in-store for details.
Yes. We provide full device setup including data transfer from your old phone, email and app configuration, screen protector installation, and a walkthrough of key features — all free with your purchase.
Absolutely. We transfer contacts, photos, messages, apps, and more from your old device to your new one. This service is free with any device purchase.
Bring it back to any of our locations. Our team will diagnose the issue and help with warranty claims, replacements, or troubleshooting. For manufacturer warranty issues, we'll guide you through the Verizon warranty process.
Yes, and it's free with any screen protector purchase. Our team ensures a perfect, bubble-free installation every time.
Visit any of our stores with your address and we'll check availability on the spot. You can also check online at verizon.com/home-internet.
No. Verizon 5G Home Internet and Fios have no annual contracts. You can cancel anytime without early termination fees.
5G Home Internet is self-install — just plug in and connect. Fios may require professional installation depending on your home's setup.
For account changes, billing questions, or technical support, you can also contact Verizon directly:
verizon.com/supportVisit any of our 4 locations or call us. Our team is ready to help with anything you need.
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